If you wish to end your subscription, please contact our support team at support@playable.video to talk to one of our sales representatives.

We'd be happy to discuss the reasons and see if we can resolve any issues you're having. A customer support team member can schedule a meeting at your convenience to better understand your situation and the next steps.

In the meantime, please note that you have some outstanding billable charges that will be due at the end of your current subscription period. We'll need to address those before we can process the account cancellation. But we can certainly work with you to find the best solution.

Looking forward to connecting soon and finding a resolution. Just let me know when works best for a call.

Please note that we cannot process cancellations for accounts with an outstanding balance or pending payments.