In addition to the information below, you can find more details regarding Video Email for Salesforce on our website.
Playable is available as an app within Salesforce Marketing Cloud (SFMC), allowing you to add video to your email campaigns directly from your SFMC dashboard.
This integration enables a point-and-click workflow, reducing the need to switch between platforms.
How to Install Playable in SFMC
Click Get It Now
Select Install for Salesforce Marketing Cloud
Follow the installation prompts in SFMC
Click Install to complete setup
Assign User Access
Once installed, you’ll need to assign access to users:
Go to Setup → Apps → Installed Packages
Select Playable
Click Licenses
Choose one of the following:
License All Users (recommended for full access)
Or manually select specific users
Accessing Playable in SFMC
After installation:
Refresh your SFMC dashboard
Locate Playable in the AppExchange or app menu
You can now add videos directly into your email templates using a point-and-click interface
Troubleshooting
If you do not see Playable or encounter errors:
1. Check User Licensing
Go to:
Setup → Apps → Installed Packages → Playable → Licenses
Make sure your user has access.
2. Check IP Restrictions
If your account restricts access by IP address, this may block Playable.
Go to:
Setup → Settings → Security → Security Settings
If Restrict Logins by IP Address is set to “Log Violations and Deny Access”, additional configuration may be required.
Please contact:
support@playable.video
3. SFMC Account Restrictions
Some Salesforce accounts have additional security or permission settings that can affect AppExchange apps.
If needed, contact Salesforce support for further assistance.
Additional Information
For more details on using Playable with Salesforce Marketing Cloud, please refer to our website or contact our support team.
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