Not all email clients are created equally!
The quality of the video that plays in the video email when opened varies greatly depending on several factors, but the email clients use is the most significant.
For example, Gmail supports GIF with 356 colors while Apple Mail supports HEVC with millions of colors with quality better than the popular MP4.
Playable's unique & patented platform optimizes the video or live-streams to the individual, in real-time, as the email is opened.
We optimize the video format, frame rate, and resolution for each viewer, depending on the device, email client, and network connection to ensure every viewer enjoys quick loading times and the best viewing experience possible.
Please Note: To obtain the best quality for your video email campaigns, you should always use a high-quality source video. We recommend at least a 1200-wide MP4 video.
Below is our compatibility list of email clients and the video formats supported:
Apple Mail: MP4, H.264, HEVC
Apple iPhone Mail (iOS12+): MP4, H.264, HEVC
Apple iPhone Mail (iOS11 & earlier): PNG
Apple iPad Mail: MP4, H.264, HEVC
Google Android: WEBP
Gmail: GIF
Outlook for Mac: MP4, H.264
Outlook.com: GIF
Outlook.com: WEBP
Outlook 2007-2016 for Windows: Static Image (<2% of consumer campaigns)
Samsung Mail: WEBP
Yahoo! Mail: GIF
Yahoo! Mail (Chrome): WEBP
We value your feedback! Please take a moment to let us know your thoughts on the article by clicking the reaction button above.