If you’d like to cancel your subscription, please reach out to our support team at support@playable.video or chat with us directly on our website. We’re here to help!
Our team will gladly discuss your reasons for canceling and explore potential solutions to address any issues you face. We can also schedule a call at your convenience to better understand your needs and guide you through the next steps.
Please note:
Any outstanding billable charges must be settled before we can process your cancellation.
Accounts with pending payments or an outstanding balance cannot be canceled until resolved.
Hibernating or pausing an account is not currently possible.
We’re committed to finding the best solution for you. Let us know a time that works for a call, and we’ll be happy to assist!