Video email is, by default, set to loop once the email is opened and the video starts playing.

Looping gives viewers the option to return to watching the video, after browsing the email, without missing any of the messages or Call To Action (CTA) within the video.

Playable does offer the option to stop the video from looping. This will cause the video to play once only and then stop. Just uncheck the box for looping.

TIP: The video starts once the email is opened, so if the user needs to scroll down to the video within the email, they may miss the start of the video.


Please Note: Any changes made to the set up of the video will require you to update the HTML snippet, from the Embed menu, to capture the changes to the email.


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