Why can a video fail to compile?
While a video is being uploaded and compiled on the Playable platform, there are several reasons the process may fail. The most common include:
A break in transmission. An interruption in the internet connection can cause the upload and compilation process to stop or hang. Playable uploads and compiles the video in a single step, so an interruption may appear as a compilation error.
No response. The source hosting the video may become unresponsive for long enough to cause a timeout. This can result in an error similar to an interrupted connection.
Permissions or access restrictions. Playable needs to be able to access and download the source video. For example, to comply with YouTube policies, Playable is unfortunately unable to offer video uploads using a YouTube link.
How can I resolve a video that is not compiling?
Try the following steps:
Refresh the Playable window. Use the refresh icon in the top-right corner to reload the Playable window and refresh the connection.
Start a new Add Video process. Creating a new video can refresh the connection and other elements involved in the upload. This is particularly helpful for interrupted or timed-out uploads.
Upload the original video. If you are having trouble downloading a video from an online source, try uploading the original video directly from the computer or network where it was created or stored. This can be especially helpful for videos hosted on platforms such as Vimeo, Facebook, or Instagram.
Wait for the HD version. When a video has recently been uploaded to an online platform, a lower-quality version may be available before the HD version is ready. Waiting for the HD version to finish processing can help ensure that Playable downloads the highest-quality source available. Alternatively, upload the original video as described above.
Wait for the queue to clear. Online video platforms may temporarily restrict or delay downloads during periods of high traffic. Waiting a few minutes and trying again may resolve the issue.
If the issue persists
If the video still cannot be compiled:
Third-party applications may be available to help access online videos that you have permission to use.
Contact us at Playable@support.video and include any relevant information, screenshots, or screen recordings. This will help our team investigate the issue and determine the best solution.
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