Not all email clients are created equally!
The quality of the video that plays in the video email when opened varies greatly depending on a number of factors but the email clients used is the most significant.
Playable's unique & patented platform optimizes the video or live streams to the individual, in realtime, as the email is opened.
We optimize the video format, frame-rate, and resolution for each viewer depending on the device, email client, and network connection to ensure every viewer enjoys quick loading times and the best viewing experience possible.
Please Note: To ensure the best quality for video email campaigns always use a high-quality source video. We recommend at least a 1200-wide MP4 video.
Below is our compatibility list of email clients and the video formats supported:
Apple Mail: MP4, H.264, HEVC
Apple iPhone Mail (iOS12+): MP4, H.264, HEVC
Apple iPhone Mail (iOS11 & earlier): PNG
Apple iPad Mail: MP4, H.264, HEVC
Google Android: WEBP
Outlook for Mac: MP4, H.264
Outlook 2007-2016 for Windows: Static Image (<2% of consumer campaigns)
Samsung Mail: WEBP
Yahoo! Mail: GIF
Yahoo! Mail (Chrome): WEBP
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