Playable

On SFMC / Setup / Settings / Security / Security Settings / Restrict Logins by IP Address (IP Whitelisting): if your account is set to "Log Violations and Deny Access", this may prevent third-party services such as Playable from connecting to your SFMC account to add your video Embed codes.

To fix this, you need to whitelist the IP addresses used by Playable servers. Click on "Login IP Allowlist" and try the following IP ranges:

For a more detailed explanation and the most recent instructions, please see here:

<a href="https://cloud.google.com/appengine/docs/outbound-ip-addresses" rel="nofollow noopener noreferrer" target="_blank">https://cloud.google.com/appengine/docs/outbound-ip-addresses</a>

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<a href="https://help.playable.video/en/articles/4446532-accessing-playable-via-sfmc-appexchange" rel="nofollow noopener noreferrer" target="_blank">How To Add The Playable App From AppExchange</a>

<a href="https://playable.video/project/how-to-embed-video-in-email-with-salesforce-and-playable/" rel="nofollow noopener noreferrer" target="_blank">How To Embed Video in Salesforce Marketing Cloud Via The Point &amp; Click Method</a>

<a href="https://salesforce.playable.video/" rel="nofollow noopener noreferrer" target="_blank">Playable + Salesforce Marketing Cloud Partnership</a>

View more articles in the <a href="https://help.playable.video/en/" rel="nofollow noopener noreferrer" target="_blank">Playable Knowledge Base</a>

- <a href="https://help.playable.video/en/articles/4446532-accessing-playable-via-sfmc-appexchange" rel="nofollow noopener noreferrer" target="_blank">How To Add The Playable App From AppExchange</a>
- <a href="https://playable.video/project/how-to-embed-video-in-email-with-salesforce-and-playable/" rel="nofollow noopener noreferrer" target="_blank">How To Embed Video in Salesforce Marketing Cloud Via The Point &amp; Click Method</a>
- <a href="https://salesforce.playable.video/" rel="nofollow noopener noreferrer" target="_blank">Playable + Salesforce Marketing Cloud Partnership</a>
- View more articles in the <a href="https://help.playable.video/en/" rel="nofollow noopener noreferrer" target="_blank">Playable Knowledge Base</a>

Adjusting IP Address settings in Salesforce Marketing Cloud

Whitelist Playable Servers On SFMC

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