All Collections
Playable's FAQ
Whitelist Playable Servers On SFMC
Whitelist Playable Servers On SFMC
Adjusting IP Address settings in Salesforce Marketing Cloud
Anthony Mansour avatar
Written by Anthony Mansour
Updated over a week ago

On SFMC / Setup / Settings / Security / Security Settings / Restrict Logins by IP Address (IP Whitelisting): if your account is set to "Log Violations and Deny Access", this may prevent third-party services such as Playable from connecting to your SFMC account to add your video Embed codes.

To fix this, you need to whitelist the IP addresses used by Playable servers. Click on "Login IP Allowlist" and try the following IP ranges: - -

For a more detailed explanation and the most recent instructions, please see here:

More Information:

Did this answer your question?