# Playable Video Help Center

> Advice and answers from the Playable team

## Getting Started With Playable

- [How To Upgrade to a Paid Playable Account?](http://help.playable.video/en/articles/5209133-how-to-upgrade-to-a-paid-playable-account.md): Upgrading to a paid Playable account is simple.
- [What's in Playable's 7-Day Free Trial?](http://help.playable.video/en/articles/5168640-what-s-in-playable-s-7-day-free-trial.md): 7-day free trial features and benefits
- [Playable’s 2 Steps to an Enterprise Plan](http://help.playable.video/en/articles/5334595-playable-s-2-steps-to-an-enterprise-plan.md): Account Setup, Testing, and Scaling for Success
- [What Is Playable Video Email?](http://help.playable.video/en/articles/4876549-what-is-playable-video-email.md): Video Email Is the New Standard in Email Marketing
- [7 days Free Trial Best Practice Pack](http://help.playable.video/en/articles/9732055-7-days-free-trial-best-practice-pack.md): Maximize Your Free Trial Experience

## Learn About Playable's Features

- [Video Enhancements: Footers](http://help.playable.video/en/articles/5012592-video-enhancements-footers.md): Learn to use Footers to enhance video for better results
- [Video Enhancements: Watermarks](http://help.playable.video/en/articles/5012521-video-enhancements-watermarks.md): How to use Watermarks to enhance video for better results
- [Video Enhancements: Endcards](http://help.playable.video/en/articles/5012566-video-enhancements-endcards.md): Learn to use Endcards to enhance video for better results
- [Video Enhancements: Captions](http://help.playable.video/en/articles/5012423-video-enhancements-captions.md): How to use CAPTIONS to enhance video for better results
- [Video with Sound \(VwS\)](http://help.playable.video/en/articles/4888117-video-with-sound-vws.md): Video with Sound \(VwS\) is an Enterprise feature that allows you to deliver a full video experience with audio as part of your email campaigns.
- [How To Use iStock Video Libraries](http://help.playable.video/en/articles/4473993-how-to-use-istock-video-libraries.md): Access Millions of videos from Shutterstock & iStock by Getty Images
- [What Are The Options For Click Action?](http://help.playable.video/en/articles/1840775-what-are-the-options-for-click-action.md): Click Action is an Enterprise only feature which supports VwS
- [Connect Your Mailchimp & Playable Accounts Using The API Key](http://help.playable.video/en/articles/3475673-connect-your-mailchimp-playable-accounts-using-the-api-key.md): Link accounts via the API Key to add video using a simple point & click
- [New Feature - Search Your Videos](http://help.playable.video/en/articles/9883140-new-feature-search-your-videos.md): Advance search capabilities now available in List View

## Managing Your Playable Account

- [How To View & Download Your Invoices?](http://help.playable.video/en/articles/3809694-how-to-view-download-your-invoices.md): View & download Playable PDF invoices via your account settings
- [How To Change Company Details?](http://help.playable.video/en/articles/3809664-how-to-change-company-details.md): Adding or editing company name & address for Playable invoices.
- [How To Cancel My Account](http://help.playable.video/en/articles/3475728-how-to-cancel-my-account.md): If you’d like to cancel your subscription, you can do so at any time from your account settings.
- [2-Factor Authentication \(2FA\) For Enterprise Accounts](http://help.playable.video/en/articles/5743489-2-factor-authentication-2fa-for-enterprise-accounts.md): Secure access to your Playable account using 2FA
- [How does Playable comply with GDPR?](http://help.playable.video/en/articles/5094523-how-does-playable-comply-with-gdpr.md): General Data Protection Regulation
- [The Professional Plan: How to Upgrade](http://help.playable.video/en/articles/9773597-the-professional-plan-how-to-upgrade.md): Unlock More From Your Video Email Campaigns
- [Can I Switch Between Plans?](http://help.playable.video/en/articles/4965065-can-i-switch-between-plans.md): Switching between plans is super easy

## Information On ESP \(Email Platform\) Integration

- [How To Add Video To Iterable Email?](http://help.playable.video/en/articles/6038664-how-to-add-video-to-iterable-email.md): Add Video Using Iterable's HTML Code Block
- [Launch Playable From The Mailchimp Sidebar](http://help.playable.video/en/articles/5702423-launch-playable-from-the-mailchimp-sidebar.md): How to access Advanced Features of the Playable Video App from the Mailchimp sidebar
- [Add Video To Mailchimp Emails With The Playable Video App](http://help.playable.video/en/articles/5641360-add-video-to-mailchimp-emails-with-the-playable-video-app.md): Instantly embed your video from your Playable account using the Playable Video app available in the Mailchimp Marketplace
- [How To Add Video To HubSpot Marketing Email?](http://help.playable.video/en/articles/6027355-how-to-add-video-to-hubspot-marketing-email.md): Add Video Using Hubspot’s HTML Code Block in Hubspot Marketing
- [How To Add Video To ConverKit Email Campaigns?](http://help.playable.video/en/articles/5787829-how-to-add-video-to-converkit-email-campaigns.md): Add Video Using Convertikit’s HTML Code Block
- [How To Add Video To Omnisend Email?](http://help.playable.video/en/articles/5579485-how-to-add-video-to-omnisend-email.md): Add Video Using Omnisend 's HTML Code Block in Omnisend Marketing
- [How To Add Video To Mailjet Email?](http://help.playable.video/en/articles/5579483-how-to-add-video-to-mailjet-email.md): Add Video Using Mailjet HTML Code Block
- [How To Add a Video To Mailerlite Email?](http://help.playable.video/en/articles/5579480-how-to-add-a-video-to-mailerlite-email.md): Add Video Using Mailerlite's HTML Code Block
- [How To Add Video To Listrak Email?](http://help.playable.video/en/articles/5579477-how-to-add-video-to-listrak-email.md): Add Video Using Listrak's HTML Code Block
- [How To Add Video To Emma Email?](http://help.playable.video/en/articles/5579453-how-to-add-video-to-emma-email.md): Add Video Using Emma's HTML Code Block
- [How To Add Video To Inxmail Email?](http://help.playable.video/en/articles/5579451-how-to-add-video-to-inxmail-email.md): Add Video Using Inxmail's HTML Code Block
- [How To Add Video To Constant Contact Email?](http://help.playable.video/en/articles/5579447-how-to-add-video-to-constant-contact-email.md): Add Video Using Constant Contact's Custom code Editor
- [How To Add Video To AWeber?](http://help.playable.video/en/articles/5579303-how-to-add-video-to-aweber.md): Add Video Using Aweber's HTML Editor
- [How To Add Video To Marketo?](http://help.playable.video/en/articles/5163075-how-to-add-video-to-marketo.md): Add Video Using Marketo's HTML Editor
- [How To Add Video To GetResponse?](http://help.playable.video/en/articles/5152634-how-to-add-video-to-getresponse.md): Add Video Using GetResponse's HTML Code Block
- [How To Add Playable Video To SendGrid?](http://help.playable.video/en/articles/5138876-how-to-add-playable-video-to-sendgrid.md): Add Video Using SendGrid's Code Block
- [How To Add Video To ActiveCampaign Email Campaigns?](http://help.playable.video/en/articles/5108939-how-to-add-video-to-activecampaign-email-campaigns.md): Add Video Using ActiveCampaign's HTML Code Block
- [How To Add Video To iContact Email Campaigns?](http://help.playable.video/en/articles/5115908-how-to-add-video-to-icontact-email-campaigns.md): Add Video Using iContact's HTML Code Block
- [How To Add Video To Braze Email?](http://help.playable.video/en/articles/5098388-how-to-add-video-to-braze-email.md): Add Video Using Braze's HTML Template
- [Learn To Add Playable Video To Salesforce Marketing Cloud](http://help.playable.video/en/articles/5094262-learn-to-add-playable-video-to-salesforce-marketing-cloud.md): Add Video Using SFMC's HTML Code Block
- [How To Add Playable Video To Emarsys?](http://help.playable.video/en/articles/5084111-how-to-add-playable-video-to-emarsys.md): Add Video Using Emarsys's Text Block in Emarsys Marketing
- [Add Video Using Mailchimp's HTML Code Block](http://help.playable.video/en/articles/5068458-add-video-using-mailchimp-s-html-code-block.md): Copy & paste Playable's embed code into the HTML code block
- [How To Add Video To Klaviyo Email?](http://help.playable.video/en/articles/5053992-how-to-add-video-to-klaviyo-email.md): Add Video Using Klaviyo's Text Code Block
- [Copy & Paste HTML to Add Video to Email](http://help.playable.video/en/articles/4995818-copy-paste-html-to-add-video-to-email.md): Copy & Paste Playable's HTML snippet into the ESP Code/HTML block.
- [How To Link Your Emarsys Account?](http://help.playable.video/en/articles/4932561-how-to-link-your-emarsys-account.md): A guide on how Emarsys clients integrate with Playable
- [Email Platforms \(ESPs\) Playable Supports](http://help.playable.video/en/articles/4474769-email-platforms-esps-playable-supports.md): Playable integrates with 60+ email platforms globally
- [Accessing Playable Via SFMC AppExchange](http://help.playable.video/en/articles/4446532-accessing-playable-via-sfmc-appexchange.md): Install the Playable App from AppExchange
- [Why Is The Video Not Showing In My Mailchimp Email?](http://help.playable.video/en/articles/2185465-why-is-the-video-not-showing-in-my-mailchimp-email.md): While Mailchimp loads the video users may suffer a delay in viewing it
- [How To Add Video To Campaign Monitor Email Campaigns?](http://help.playable.video/en/articles/6023972-how-to-add-video-to-campaign-monitor-email-campaigns.md): Add Video Using CampaignMonitor's HTML import option
- [How To Add Video To Stripo Email Campaigns?](http://help.playable.video/en/articles/6030045-how-to-add-video-to-stripo-email-campaigns.md): Add Video Using Stripo’s HTML Code Block
- [How To Add Video To BlueShift Email Campaigns?](http://help.playable.video/en/articles/6030055-how-to-add-video-to-blueshift-email-campaigns.md): Add video using BlueShift's HTML Block
- [How To Add Video To Lemlist Campaigns?](http://help.playable.video/en/articles/6080081-how-to-add-video-to-lemlist-campaigns.md): Add Video Using Lemlists' HTML Tag
- [How To Add Video To Benchmark Email Campaigns?](http://help.playable.video/en/articles/6160006-how-to-add-video-to-benchmark-email-campaigns.md): Add Video Using Benchmark's HTML Code Editor
- [How To Add Video To Maileon?](http://help.playable.video/en/articles/6630762-how-to-add-video-to-maileon.md): Add Video Using Maileon's HTML Code Block
- [How To Add Video To Brevo?](http://help.playable.video/en/articles/7260393-how-to-add-video-to-brevo.md): Add Video Using Brevo's HTML Code Block
- [How To Add Video To Shopify Email?](http://help.playable.video/en/articles/8568651-how-to-add-video-to-shopify-email.md): Add Video Using Shopify's HTML Code Block
- [Connect The Playable Video App In The Mailchimp Marketplace](http://help.playable.video/en/articles/9382056-connect-the-playable-video-app-in-the-mailchimp-marketplace.md): Connect the Playable Video app to your existing Playable account, or start a 7-Day Free Trial

## Playable's FAQ

- [Supported Video In Email Formats By Email Clients](http://help.playable.video/en/articles/5542140-supported-video-in-email-formats-by-email-clients.md): A compatibility list of video formats supported by email clients
- [Details Required When Contacting Support](http://help.playable.video/en/articles/5465221-details-required-when-contacting-support.md): The following details will benefit the support team.
- [Whitelist Playable Servers in Salesforce Marketing Cloud \(SFMC\)](http://help.playable.video/en/articles/5335031-whitelist-playable-servers-in-salesforce-marketing-cloud-sfmc.md): Adjusting IP Settings in SFMC
- [Video Incorrectly Cropped When Importing](http://help.playable.video/en/articles/5298599-video-incorrectly-cropped-when-importing.md): Avoid and fix incorrect video cropping when importing to Playable.
- [Why Is My Video Not Showing The Latest Edits?](http://help.playable.video/en/articles/5073000-why-is-my-video-not-showing-the-latest-edits.md): To capture any changes ensure you use the latest HTML Embed Code
- [Free Trial Branding Examples](http://help.playable.video/en/articles/4471667-free-trial-branding-examples.md): Some examples of Playable's branding for the free trial
- [How To Use Testing Platforms With Video Email?](http://help.playable.video/en/articles/4857961-how-to-use-testing-platforms-with-video-email.md): Testing video emails on platforms like Email on Acid & Litmus
- [Why Does My Video Email Have No Sound?](http://help.playable.video/en/articles/1716850-why-does-my-video-email-have-no-sound.md): Email clients such as Apple Mail, Gmail, and Microsoft Outlook do not support sound for autoplay videos inside emails.
- [The Video Is Not Compiling](http://help.playable.video/en/articles/4412979-the-video-is-not-compiling.md): What can cause a video to fail while compiling?
- [How To Save A Copy Of A Video?](http://help.playable.video/en/articles/4000360-how-to-save-a-copy-of-a-video.md): Create a copy instead of uploading the same video
- [How Much Data Does Video Email Use?](http://help.playable.video/en/articles/3981150-how-much-data-does-video-email-use.md): Playable uses the latest video codecs to ensure optimal file sizes
- [How To Increase Video Duration](http://help.playable.video/en/articles/2848389-how-to-increase-video-duration.md): Recommendations & insights into the duration of video emails
- [How To Delete Existing Playable Videos?](http://help.playable.video/en/articles/3523565-how-to-delete-existing-playable-videos.md): Deleting test or duplicate videos is a good practice to manage your library
- [How To Add a Link to Your Video?](http://help.playable.video/en/articles/3475660-how-to-add-a-link-to-your-video.md): Videos embedded in email can link to any URL.
- [How To Control Looping The Video In Email](http://help.playable.video/en/articles/3981147-how-to-control-looping-the-video-in-email.md): Looping of the video in email has the option to be stopped
- [Where Are My Videos Hosted?](http://help.playable.video/en/articles/4965051-where-are-my-videos-hosted.md): Where Are My Videos Hosted?
- [The Essentials Plan](http://help.playable.video/en/articles/9180247-the-essentials-plan.md): Learn more about the now grand-fathered plan.
- [What Is Playable And How Does It Work?](http://help.playable.video/en/articles/5141776-what-is-playable-and-how-does-it-work.md): Learn how Playable's video email can help improve your email marketing
- [The Enterprise Plan](http://help.playable.video/en/articles/9000909-the-enterprise-plan.md): Playable’s Enterprise plan is designed for organizations running high-volume email campaigns.

## Playable's Knowledge Base

- [Video Quality Depends On The Email Client](http://help.playable.video/en/articles/5000435-video-quality-depends-on-the-email-client.md): Over 80% of video email campaigns are HD & Retina Display quality
- [10 Tips For Video Email Success](http://help.playable.video/en/articles/2418404-10-tips-for-video-email-success.md): Here are 10 key insights to help you create successful video email campaigns and improve engagement with your audience.
- [Video vs GIF](http://help.playable.video/en/articles/4148539-video-vs-gif.md): When comparing video to animated GIFs in email, the difference comes down to quality, performance, and flexibility.
- [Can I Add YouTube Videos To Playable?](http://help.playable.video/en/articles/5587310-can-i-add-youtube-videos-to-playable.md): Playable can't upload from links.
- [How to add an ALT image to Outlook](http://help.playable.video/en/articles/6044857-how-to-add-an-alt-image-to-outlook.md): Add ALT image to Outlook
- [How Does Video Email Work With Outlook?](http://help.playable.video/en/articles/1840747-how-does-video-email-work-with-outlook.md): Video email is supported across nearly all Outlook environments, with one important exception
- [Can I add Twitter \(x\) Videos To Playable?](http://help.playable.video/en/articles/5587292-can-i-add-twitter-x-videos-to-playable.md): Playable can't upload from links.
- [Can I Add Facebook Videos To Playable?](http://help.playable.video/en/articles/5587281-can-i-add-facebook-videos-to-playable.md): Playable can't upload from links.
- [How to Enable Animated GIFs in Outlook Desktop](http://help.playable.video/en/articles/13755421-how-to-enable-animated-gifs-in-outlook-desktop.md): Follow the steps below to enable animation in Outlook Desktop
- [Can I Add TikTok Videos To Playable?](http://help.playable.video/en/articles/5587291-can-i-add-tiktok-videos-to-playable.md): Playable can't upload from links.
- [Can I add Instagram Videos To Playable?](http://help.playable.video/en/articles/5587287-can-i-add-instagram-videos-to-playable.md): Playable can't upload from links.
- [How to Send a Sample Via the Preview Tab](http://help.playable.video/en/articles/9800992-how-to-send-a-sample-via-the-preview-tab.md): Sending a sample of your video is the easiest thing!

## Spanish Articles

- [¿Qué Cuenta Como Una Visualización?](http://help.playable.video/en/articles/6773630-que-cuenta-como-una-visualizacion.md): Puedes referirte a las FAQs de la Página de precios, para mayor información.
- [¿Cómo funciona Outlook con los correos electrónicos con video?](http://help.playable.video/en/articles/9229261-como-funciona-outlook-con-los-correos-electronicos-con-video.md): Los correos electrónicos con video no se reproducen en versiones antiguas de Microsoft Outlook para escritorio.
- [Formatos de Video Compatibles en Email](http://help.playable.video/en/articles/9325563-formatos-de-video-compatibles-en-email.md): Compatibilidad por Cliente de Correo
- [Video vs Gif, ¿qué es lo que sabemos?](http://help.playable.video/en/articles/9289630-video-vs-gif-que-es-lo-que-sabemos.md): Playable analiza el uso de videos en comparación con los GIF en los correos electrónicos.
- [¿Por qué el vídeo en mi correo electrónico no tiene sonido?](http://help.playable.video/en/articles/9333676-por-que-el-video-en-mi-correo-electronico-no-tiene-sonido.md): Los correos no reproducen sonido. Los usuarios prefieren que no haya sonido.
- [¿Cómo agregar video usando el bloque de HTML de Mailchimp?](http://help.playable.video/en/articles/9397545-como-agregar-video-usando-el-bloque-de-html-de-mailchimp.md): Simplemente copia y pega el código de inserción de Playable en el bloque de código HTML.
- [¿Cómo agregar video a correo electrónico con Klaviyo?](http://help.playable.video/en/articles/9683356-como-agregar-video-a-correo-electronico-con-klaviyo.md): Agrega video utilizando el bloque de código de texto de Klaviyo
- [¿Qué Es Playable Y Cómo Funciona?](http://help.playable.video/en/articles/9878054-que-es-playable-y-como-funciona.md): Descubre cómo el correo electrónico con video de Playable puede ayudarte a mejorar tu marketing por correo electrónic
- [Nueva Función - Busca tus Videos](http://help.playable.video/en/articles/9928578-nueva-funcion-busca-tus-videos.md): Las funciones de búsqueda avanzada ahora están disponibles en la vista de lista
- [Instrucciones para Campaign Monitor](http://help.playable.video/en/articles/9295171-instrucciones-para-campaign-monitor.md)