For Mailchimp users there may be a delay in the video appearing in the email you are creating.

On completing the Embed phase, within Playable, the transfer of the video into the Mailchimp template may take a few minutes as the video is transferred to Mailchimp. 

If you visit Mailchimp immediately after embedding the video it is likely that the video will not be in the email. At this stage it is best to hold off testing for about 5 minutes to give Mailchimp time to ingest the video content from Playable.

If you have any issues continuing please contact support@playable.video.

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