Different email clients support different video formats. Playable takes out all the hard work by optimizing the video email to the individual in realtime as the email is opened.

To achieve this Playable creates multiple versions of the final email video. Here is our latest compatibility list of supported video formats by email client.

  • Apple Mail: MP4, H.264, HEVC

  • Apple iPhone Mail (iOS12+): MP4, H.264, HEVC

  • Apple iPhone Mail (iOS11 & earlier): PNG

  • Apple iPad Mail: MP4, H.264, HEVC

  • Google Android: WEBP

  • Gmail: GIF (video no animated GIF)

  • Outlook for Mac: MP4, H.264

  • Outlook.com: GIF (video no animated GIF)

  • Outlook.com: WEBP

  • Outlook 2007-2016 for Windows: Static Image (<2% of consumer campaigns)

  • Samsung Mail: WEBP

  • Yahoo! Mail: GIF (video no animated GIF)

  • Yahoo! Mail (Chrome): WEBP

It is worth noting that GIF is limited to 356 colors, while all other formats deliver millions of colors. GIFs will appear lower quality as the reduced palette is unable to effectively do shading, fluid movement, and other finer points in a video.

To ensure the best quality video emails is to start with the best quality source video. We recommend, at a minimum, the source video to be twice the size of how it will appear in the email and a high-quality video format.

For example, for a 600w video, the source should be 1200w and at least an MP4.

For more information see our article: Video Quality Depends On The Email Client

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