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What Is Playable And How Does It Work?

Learn how Playable's video email can help improve your email marketing

Updated over a week ago

Playable is a video platform built specifically for email marketing campaigns. It enables high-quality video to play directly inside supported email clients when the email is opened.

Key features include:

  • Video playback inside email using optimized HTML embed code

  • Looping autoplay videos

  • Unlimited replays for each recipient view

  • Flexible pricing starting at $0.03 per play

  • No cancellation fees

  • Custom Enterprise plans for large-scale deployments

Playable is designed to improve engagement, increase click-through rates, and enhance overall email campaign performance.


How Does Playable Work?

1. Upload Your Video

Create a Playable account and upload your video from your computer or mobile device.

2. Edit and Customize

Once your video is uploaded, you can refine and enhance it using Playable’s built-in Editor, including our Puppydog IA Editor. With the Editor, you can:

  • Trim and adjust scenes

  • Add captions and text overlays

  • Insert branding elements

  • Add calls to action

  • Improve pacing and structure

Puppydog IA Editor

The Puppydog IA Editor uses intelligent automation to streamline video preparation for email campaigns.

It can assist with:

  • Generating and adding subtitles

  • Improving scene structure

  • Optimizing content for engagement

  • Accelerating your editing workflow

Subtitles are especially important for video email, since autoplay videos inside email clients do not include sound. Adding captions ensures your message is clearly communicated from the first frame. This allows you to create professional-quality video email content without requiring advanced video production skills.

3. Embed in Your Email

Copy and paste the generated Embed Code into your email template using your existing Email Service Provider.

Playable integrates with major platforms such as:

  • Mailchimp

  • Salesforce Marketing Cloud

  • Emarsys

  • Oracle Bronto

4. Automatic Optimization at Open

When the recipient opens the email, Playable dynamically optimizes:

  • Video format

  • Frame rate

  • Resolution

These adjustments are based on:

  • Device

  • Email client

  • Network connection

This ensures fast load times and the best possible viewing experience for every viewer.


Does Playable integrate with popular email marketing platforms (ESP)?

Absolutely! Playable currently integrates with over 60+ email platforms globally. To review the list of our partners, see Supported Email Marketing Platforms.


Does Playable play with the same quality as the source video?

Playable is compatible with 100% of mobile email clients and 98% of desktop email clients. The 2% represent old versions of Outlook for Windows on desktop only.

Please read this article about Video Quality and Email Clients.


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