Before you start
You’ll need:
A Playable account with videos ready to export
A Constant Contact account to export to
A modern web browser (Chrome, Firefox, Safari, or Edge) and a stable internet connection
Connect Constant Contact to Playable
Log in to your Playable account and go to the My Account tab.
Under Connectors, click Connect to Constant Contact. This opens the connector dashboard.
On the dashboard, click Connect to Constant Contact again. You’ll be sent to Constant Contact’s sign-in page.
Sign in to your Constant Contact account.
Review the permissions Playable is requesting, then click Allow Access.
You’ll be redirected back to the dashboard, and the status turns green and says Connected to Constant Contact.
Tip: If the connection fails, make sure you clicked Allow Access and that pop-ups are enabled in your browser.
Export a video to Constant Contact
On the dashboard, find your video. You can use the Search bar to find it by title, and the Play button to preview it first.
Click Export next to the video.
Enter a name for the email. This becomes the campaign name in Constant Contact.
Click Confirm.
Note: If you’ve exported this video before, give it a new name so it doesn’t clash with the earlier email in Constant Contact.
Find your video in Constant Contact
Log in to Constant Contact and select Emails from the sidebar.
Look for the [Playable] tag before the title. Your video is there as a custom code email.
From there, you can edit and send it like any other email.
Tips
Name emails clearly. The name you enter becomes the campaign name, so include the video or campaign name to find it easily.
Preview before you export. Check you’ve picked the right video.
Added a new video? Click Refresh on the dashboard to sync it from your Playable account.
Test before you send. Send a test to the email clients your audience uses before you launch.
Troubleshooting
I can’t see my videos after logging in. Log out of the connector and log in again.
The Export button is greyed out or not working. Export only works once Constant Contact is connected. Check that the status says Connected to Constant Contact.
The connection to Constant Contact is failing. Make sure you clicked Allow Access on Constant Contact’s authorization screen and that pop-ups are enabled in your browser.
The video preview isn’t playing. Check your internet connection and browser version, and clear your cache if needed.
My new videos aren’t showing. Click Refresh to sync the dashboard with your Playable account.
Need a hand?
Email us at support@playable.video. For Constant Contact account issues, contact Constant Contact support.
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