Playable

A compatibility list of video formats supported by email clients

Supported Video In Email Formats By Email Clients

The following details will benefit the support team.

Details Required When Contacting Support

Whitelist Playable Servers in Salesforce Marketing Cloud (SFMC)

Avoid and fix incorrect video cropping when importing to Playable.

Video Incorrectly Cropped When Importing

To capture any changes ensure you use the latest HTML Embed Code

Why Is My Video Not Showing The Latest Edits?

Some examples of Playable's branding for the free trial

Free Trial Branding Examples

Testing video emails on platforms like Email on Acid & Litmus

How To Use Testing Platforms With Video Email?

Email clients such as Apple Mail, Gmail, and Microsoft Outlook do not support sound for autoplay videos inside emails.

Why Does My Video Email Have No Sound?

What can cause a video to fail while compiling?

The Video Is Not Compiling

Create a copy instead of uploading the same video

How To Save A Copy Of A Video?

Playable uses the latest video codecs to ensure optimal file sizes

How Much Data Does Video Email Use?

Recommendations & insights into the duration of video emails

How To Increase Video Duration

Deleting test or duplicate videos is a good practice to manage your library

How To Delete Existing Playable Videos?

Videos embedded in email can link to any URL.

How To Add a Link to Your Video?

Looping of the video in email has the option to be stopped

How To Control Looping The Video In Email

Where Are My Videos Hosted?

Learn more about the now grand-fathered plan.

The Essentials Plan

Learn how Playable's video email can help improve your email marketing

What Is Playable And How Does It Work?

Playable’s Enterprise plan is designed for organizations running high-volume email campaigns.

The Enterprise Plan

Search our Frequently Asked Questions for quick answers

Playable's FAQ

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Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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