Playable's FAQ

Search our Frequently Asked Questions (FAQ) for quick answers

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13 articles in this collection
Written by Bob Hitching and Anthony Mansour

How does Playable comply with GDPR?

General Data Protection Regulation
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Written by Bob Hitching
Updated over a week ago

My Video Is Not Showing The Latest Edits

Capture all changes by ensuring you use the latest HTML snippet
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Written by Anthony Mansour
Updated over a week ago

About Playable's AppSumo Branding

Watch examples of Playable's branding on AppsSumo videos
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Written by Anthony Mansour
Updated over a week ago

30-Day Free Trial Branding Examples

Watch examples of Playable's branding for the 30-day free trial
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Written by Anthony Mansour
Updated over a week ago

Why Video Email Has No Sound Or Audio?

Email clients currently do not support sound for autoplay video emails
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Written by Anthony Mansour
Updated over a week ago

How To Remove Playable Branding

Upgrading the 30-day free trial to a paid plan will remove all branding
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Written by Anthony Mansour
Updated over a week ago

The Video Is Not Compiling

What can cause a video to fail while compiling?
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Written by Anthony Mansour
Updated over a week ago

How To Save A Copy Of A Video?

Create a copy instead of uploading the same video
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Written by Anthony Mansour
Updated over a week ago

How Much Data Does Video Email Use?

Playable uses the latest video codecs to ensure optimal file sizes
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Written by Anthony Mansour
Updated over a week ago

How To Increase Video Duration

Recommendations & insights into the duration of video emails
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Written by Anthony Mansour
Updated over a week ago

How To Delete Existing Playable Videos?

Deleting test or duplicate videos is a good way to manage your library
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Written by Anthony Mansour
Updated over a week ago

How To Add/ Edit/ Remove The Video Link?

Videos in email can link to any URL, per video or as a default setting
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Written by Anthony Mansour
Updated over a week ago

How To Control Looping The Video In Email

Looping of the autoplay video in email has the option to be stopped
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Written by Anthony Mansour
Updated over a week ago