Playable

A compatibility list of video formats supported by email clients

Supported Video In Email Formats By Email Clients

To help identify, replicate, and solve any issues, the following details will benefit the support team.

Details Required When Sending An Email To support@playable.video

Adjusting IP Address settings in Salesforce Marketing Cloud

Whitelist Playable Servers On SFMC

Avoid and fix incorrect video cropping when importing to Playable.

Video Incorrectly Cropped When Importing

To capture any changes ensure you use the latest HTML Embed Code

Why Is My Video Not Showing The Latest Edits?

Some examples of Playable's branding for the free trial

Free Trial Branding Examples

Testing video emails on platforms like Email on Acid & Litmus

How To Use Testing Platforms With Video Email?

Email clients don't play sound. Users prefer no sound. But IT DOES drive email engagement and better performing video email campaigns.

Why Does My Video Email Have No Sound?

What can cause a video to fail while compiling?

The Video Is Not Compiling

Create a copy instead of uploading the same video

How To Save A Copy Of A Video?

Playable uses the latest video codecs to ensure optimal file sizes

How Much Data Does Video Email Use?

Recommendations & insights into the duration of video emails

How To Increase Video Duration

Deleting test or duplicate videos is a good practice to manage your library

How To Delete Existing Playable Videos?

Videos in email can link to any URL, per video or as a default setting

How To Add a Link to Your Video?

Looping of the video in email has the option to be stopped

How To Control Looping The Video In Email

Please refer to our Pricing Page FAQ for more relevant information

Where Are My Videos Hosted?

Learn more about the now grand-fathered plan.

The Essentials Plan

Learn how Playable's video email can help improve your email marketing

What Is Playable And How Does It Work?

Anthony Mansour

Beby Barrantes

Search our Frequently Asked Questions for quick answers

Playable's FAQ

Tutorials

Examples

Showcase

Pricing

Contact

Find answers and get help from Intercom Support and Community Experts

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Title

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you