Playable's FAQ

Search our Frequently Asked Questions (FAQ) for quick answers

13 articles in this collection
Written by Bob Hitching and Anthony Mansour

How does Playable comply with GDPR?

General Data Protection Regulation

Written by Bob Hitching
Updated over a week ago

My Video Is Not Showing The Latest Edits

Capture all changes by ensuring you use the latest HTML snippet

Written by Anthony Mansour
Updated over a week ago

About Playable's AppSumo Branding

Watch examples of Playable's branding on AppsSumo videos

Written by Anthony Mansour
Updated over a week ago

30-Day Free Trial Branding Examples

Watch examples of Playable's branding for the 30-day free trial

Written by Anthony Mansour
Updated over a week ago

Why Video Email Has No Sound Or Audio?

Email clients currently do not support sound for autoplay video emails

Written by Anthony Mansour
Updated over a week ago

How To Remove Playable Branding

Upgrading the 30-day free trial to a paid plan will remove all branding

Written by Anthony Mansour
Updated over a week ago

The Video Is Not Compiling

What can cause a video to fail while compiling?

Written by Anthony Mansour
Updated over a week ago

How To Save A Copy Of A Video?

Create a copy instead of uploading the same video

Written by Anthony Mansour
Updated over a week ago

How Much Data Does Video Email Use?

Playable uses the latest video codecs to ensure optimal file sizes

Written by Anthony Mansour
Updated over a week ago

How To Increase Video Duration

Recommendations & insights into the duration of video emails

Written by Anthony Mansour
Updated over a week ago

How To Delete Existing Playable Videos?

Deleting test or duplicate videos is a good way to manage your library

Written by Anthony Mansour
Updated over a week ago

How To Add/ Edit/ Remove The Video Link?

Videos in email can link to any URL, per video or as a default setting

Written by Anthony Mansour
Updated over a week ago

How To Control Looping The Video In Email

Looping of the autoplay video in email has the option to be stopped

Written by Anthony Mansour
Updated over a week ago