Playable's FAQ

Search our Frequently Asked Questions (FAQ) for quick answers

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19 articles in this collection
Written by Anthony Mansour

2-Factor Authentication (2FA) For Enterprise Accounts

Secure access to your Playable account using 2FA
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Written by Anthony Mansour
Updated over a week ago

Supported Video In Email Formats By Email Clients

A compatibility list of video formats supported by email clients
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Updated over a week ago

Details Required When Sending An Email To Support@playable.video

To help identify, replicate, & resolve any issues the following details help.
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Updated over a week ago

Whitelist Playable Servers On SFMC

Adjusting IP Address settings in Salesforce Marketing Cloud
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Written by Anthony Mansour
Updated over a week ago

How does Playable comply with GDPR?

General Data Protection Regulation
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Updated over a week ago

My Video Has Been Incorrectly Cropped When Importing

Avoid and fix incorrect video cropping
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Written by Anthony Mansour
Updated over a week ago

My Video Is Not Showing The Latest Edits!

To capture any changes ensure you use the latest HTML Embed Code
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Written by Anthony Mansour
Updated over a week ago

About Playable's AppSumo Branding

Watch examples of Playable's branding on AppsSumo videos
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Updated over a week ago

30-Day Free Trial Branding Examples

Watch examples of Playable's branding for the 30-day free trial
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Updated over a week ago

How To Use Testing Platforms With Video Email

Testing video emails on platforms like Email on Acid & Litmus
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Written by Anthony Mansour
Updated over a week ago

Why does Video Email Have No Sound Or Audio?

Email clients don't play sound. Users prefer no sound. But IT DOES drive email engagement and better performing video email campaigns.
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Written by Anthony Mansour
Updated over a week ago

How To Remove Playable Branding

Upgrading the 30-day free trial to a paid plan will remove all branding
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Updated over a week ago

The Video Is Not Compiling

What can cause a video to fail while compiling?
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Updated over a week ago

How To Save A Copy Of A Video?

Create a copy instead of uploading the same video
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Written by Anthony Mansour
Updated over a week ago

How Much Data Does Video Email Use?

Playable uses the latest video codecs to ensure optimal file sizes
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Written by Anthony Mansour
Updated over a week ago

How To Increase Video Duration

Recommendations & insights into the duration of video emails
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Written by Anthony Mansour
Updated over a week ago

How To Delete Existing Playable Videos?

Deleting test or duplicate videos is a good way to manage your library
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Written by Anthony Mansour
Updated over a week ago

How To Add/ Edit/ Remove Your Video Link?

Videos in email can link to any URL, per video or as a default setting
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Written by Anthony Mansour
Updated over a week ago

How To Control Looping The Video In Email

Looping of the autoplay video in email has the option to be stopped
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Written by Anthony Mansour
Updated over a week ago