Playable

A compatibility list of video formats supported by email clients

Supported Video In Email Formats By Email Clients

To help identify, replicate, and solve any issues, the following details will benefit the support team.

Details Required When Sending An Email To support@playable.video

Adjusting IP Address settings in Salesforce Marketing Cloud

Whitelist Playable Servers On SFMC

How does Playable comply with GDPR?

My Video Has Been Incorrectly Cropped When Importing

To capture any changes ensure you use the latest HTML Embed Code

Why Is My Video Not Showing The Latest Edits?

Watch examples of Playable's branding on AppsSumo videos

About Playable's AppSumo Branding

Some examples of Playable's branding for the 30-day free trial

30-Day Free Trial Branding Examples

Testing video emails on platforms like Email on Acid & Litmus

How To Use Testing Platforms With Video Email?

Email clients don't play sound. Users prefer no sound. But IT DOES drive email engagement and better performing video email campaigns.

Why Does My Video Email Have No Sound Or Audio?

Upgrading the 30-day free trial to a paid plan will remove all branding

How To Remove Playable Branding

What can cause a video to fail while compiling?

The Video Is Not Compiling

Create a copy instead of uploading the same video

How To Save A Copy Of A Video?

Playable uses the latest video codecs to ensure optimal file sizes

How Much Data Does Video Email Use?

Recommendations & insights into the duration of video emails

How To Increase Video Duration

Deleting test or duplicate videos is a good way to manage your library

How To Delete Existing Playable Videos?

Videos in email can link to any URL, per video or as a default setting

How To Add/ Edit/ Remove Your Video Link?

Looping of the video in email has the option to be stopped

How To Control Looping The Video In Email

Video email does not play in old desktop versions of Microsoft Outlook.

How Does Video Email Work With Outlook?

Please refer to our Pricing Page FAQ for more relevant information

Where Are My Videos Hosted?

Playable offers a 50% discount to all registered Non-Profits & Charities

50% discount for Non-Profits & Charities

Anthony Mansour

Search our Frequently Asked Questions for quick answers

Playable's FAQ

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