Playable's FAQ

Search our Frequently Asked Questions (FAQ) for quick answers

Bob Hitching avatar Anthony Mansour avatar
19 articles in this collection
Written by Bob Hitching and Anthony Mansour

2-Factor Authentication (2FA) For Enterprise Accounts

Secure access to your Playable account using 2FA
Anthony Mansour avatar
Written by Anthony Mansour
Updated this week

Supported Video In Email Formats By Email Clients

Playable's video-in-email compatibility list of video formats & email clients
Anthony Mansour avatar
Written by Anthony Mansour
Updated over a week ago

The Details Required When Sending An Email To Support@playable.video

To help identify, replicate, & resolve any issues the following details help.
Anthony Mansour avatar
Written by Anthony Mansour
Updated over a week ago

Whitelist Playable Servers On SFMC

Adjusting IP Address settings in Salesforce Marketing Cloud
Bob Hitching avatar
Written by Bob Hitching
Updated over a week ago

How does Playable comply with GDPR?

General Data Protection Regulation
Bob Hitching avatar
Written by Bob Hitching
Updated over a week ago

My Video Has Been Incorrectly Cropped When Importing

Avoid and fix incorrect video cropping
Bob Hitching avatar
Written by Bob Hitching
Updated over a week ago

My Video Is Not Showing The Latest Edits

To capture any changes ensure you use the latest HTML Embed Code
Anthony Mansour avatar
Written by Anthony Mansour
Updated over a week ago

About Playable's AppSumo Branding

Watch examples of Playable's branding on AppsSumo videos
Anthony Mansour avatar
Written by Anthony Mansour
Updated over a week ago

30-Day Free Trial Branding Examples

Watch examples of Playable's branding for the 30-day free trial
Anthony Mansour avatar
Written by Anthony Mansour
Updated over a week ago

Using Testing Platforms With Video Email

Testing video emails on platforms like Email on Acid & Litmus
Anthony Mansour avatar
Written by Anthony Mansour
Updated over a week ago

Why Video Email Has No Sound Or Audio?

Email clients currently do not support sound for autoplay video emails
Anthony Mansour avatar
Written by Anthony Mansour
Updated over a week ago

How To Remove Playable Branding

Upgrading the 30-day free trial to a paid plan will remove all branding
Anthony Mansour avatar
Written by Anthony Mansour
Updated over a week ago

The Video Is Not Compiling

What can cause a video to fail while compiling?
Anthony Mansour avatar
Written by Anthony Mansour
Updated over a week ago

How To Save A Copy Of A Video?

Create a copy instead of uploading the same video
Anthony Mansour avatar
Written by Anthony Mansour
Updated over a week ago

How Much Data Does Video Email Use?

Playable uses the latest video codecs to ensure optimal file sizes
Anthony Mansour avatar
Written by Anthony Mansour
Updated over a week ago

How To Increase Video Duration

Recommendations & insights into the duration of video emails
Anthony Mansour avatar
Written by Anthony Mansour
Updated over a week ago

How To Delete Existing Playable Videos?

Deleting test or duplicate videos is a good way to manage your library
Anthony Mansour avatar
Written by Anthony Mansour
Updated over a week ago

How To Add/ Edit/ Remove The Video Link?

Videos in email can link to any URL, per video or as a default setting
Anthony Mansour avatar
Written by Anthony Mansour
Updated over a week ago

How To Control Looping The Video In Email

Looping of the autoplay video in email has the option to be stopped
Anthony Mansour avatar
Written by Anthony Mansour
Updated over a week ago